25 February 2025
Future Healthcare Innovations
in Medical Treatment
FAQs
Common Questions & Answers
1. What are Mirus Critical Care Hospital's operating hours?
Mirus Critical Care Hospital operates 24 hours a day, 7 days a week, ensuring continuous critical care and emergency services are always available.
2. Where is Mirus Critical Care Hospital located?
We are located at TCV-84-A,86,87, In front of Gate No.8, Old Lohia Hospital, Vibhuti Khand, Lucknow, India, Uttar Pradesh. You can find detailed directions on our "Contact Us" page or by searching for "Mirus Critical Care Hospital" on Google Maps.
3. How can I contact the hospital for general inquiries?
For general inquiries, please call our main reception at +91-0522-4311999. You can also reach us via email at connect@miruscriticalcare.com.
4. Is there parking available at the hospital?
Yes, Mirus Critical Care Hospital offers ample parking for patients and visitors. Please follow the signs for designated parking areas upon arrival.
5. What measures are in place for patient safety and hygiene?
Patient safety is our top priority. We adhere to stringent infection control protocols, regular sanitization, and continuous staff training to ensure a safe and sterile environment.
6. Can I get a second opinion from a Mirus Critical Care Hospital specialist?
Yes, we welcome patients seeking second opinions. Please contact our scheduling department at +91-0522-4311999 to arrange a consultation with one of our critical care specialists.
7. How do I provide feedback about my experience?
Your feedback is important to us. You can provide feedback through our website's contact form, by speaking with our patient relations team, or by filling out a feedback form available at reception.
8. Is Mirus Critical Care Hospital accredited?
Yes, Mirus Critical Care Hospital holds accreditation, demonstrating our commitment to maintaining the highest standards of patient care and safety.
1. What are the visiting hours for critically ill patients?
Visiting hours for critical care units are restricted to ensure patient rest and recovery. Please refer to specific unit guidelines or inquire at the reception for current visiting hours. We prioritize the patient's well-being.
2. How can I get updates on a patient's condition?
Patient updates are provided by authorized medical staff to designated family members only. Please establish a primary contact person for communication to ensure consistent and accurate information sharing.
3. Are there facilities for family members to stay overnight?
Depending on availability and specific patient needs, limited facilities or recommendations for nearby accommodations may be provided for family members. Please discuss your requirements with the patient care coordinator.
4. What items can I bring for a patient in critical care?
Due to the sensitive nature of critical care, certain items may be restricted. Please consult with the nursing staff before bringing any personal belongings, food, or flowers for patients.
5. How does the hospital ensure patient confidentiality?
Mirus Critical Care Hospital strictly adheres to patient confidentiality regulations and protocols. Patient information is shared only with authorized individuals and medical personnel involved in their care.
6. Is there a chaplain or spiritual care available?
Yes, we offer spiritual care services for patients and their families. Please speak with the nursing staff if you wish to request a chaplain or spiritual counselor.
7. Can I speak with the treating doctor?
Our medical team conducts daily rounds and will communicate with designated family members. You can also request a meeting with the treating doctor through the nursing staff or patient care coordinator.
8. What support services are available for families?
We offer various support services, including counseling, social work assistance, and guidance on navigating the critical care journey. Please inquire with our patient relations team for more information.
1. Which insurance providers does Mirus Critical Care Hospital accept?
Mirus Critical Care Hospital works with a wide range of insurance providers. Please contact our billing department or check our website for a comprehensive list of accepted insurance plans.
2. How can I understand my hospital bill?
Our billing department is available to help you understand your hospital bill. Please call +91-0522-4311999 to speak with a representative who can explain charges and answer any questions.
3. What payment options are available?
We accept various payment methods, including cash, major credit cards, and online bank transfers. Payment plans can also be arranged in certain circumstances; please contact our billing team for details.
4. Do you offer financial assistance programs?
We understand that medical expenses can be a concern. Mirus Critical Care Hospital offers financial assistance programs for eligible patients. Please inquire with our financial counseling team for more information.
5. How do I pre-authorize my treatment with my insurance?
Our dedicated team can assist you with the insurance pre-authorization process. Please provide your insurance details, and we will guide you through the necessary steps.
6. What if I don't have insurance?
If you do not have insurance, our financial counselors can discuss self-pay options and potential financial assistance programs to help manage the cost of your care.
7. Can I get an estimate of treatment costs?
For certain planned procedures, we can provide an estimated cost of treatment. Please contact our billing department with details of the required service to get an estimate.
8. Who should I contact for billing inquiries?
For any billing-related questions, please contact our billing department directly at +91-0522-4311999 during business hours.
1. What specialized critical care services does Mirus offer?
Mirus Critical Care Hospital specializes in a comprehensive range of critical care services including medical ICU, surgical ICU, cardiac ICU, neuro ICU, advanced life support, ventilator management, and post-operative critical care.
2. Do you have a specialized emergency department for critical cases?
Yes, Mirus Critical Care Hospital has a fully equipped 24/7 emergency department staffed with critical care specialists prepared to handle all types of medical emergencies requiring immediate attention.
3. What diagnostic facilities are available on-site?
We offer a full spectrum of advanced diagnostic services including CT scans, MRI, X-rays, ultrasound, pathology lab, and a blood bank, all available 24/7 for rapid diagnosis and treatment.
4. Are organ transplant services available?
Mirus Critical Care Hospital does not currently offer organ transplant services. However, we provide comprehensive pre- and post-transplant critical care and can coordinate with transplant centers.
5. Do you provide rehabilitation services post-critical care?
Yes, we understand the importance of recovery. Mirus Critical Care Hospital offers comprehensive rehabilitation services, including physical therapy, occupational therapy, and speech therapy, tailored to individual patient needs.
6. What are the qualifications of your critical care specialists?
Our critical care team comprises highly experienced and board-certified intensivists, critical care nurses, and allied health professionals dedicated to providing the highest level of care.
7. How do you handle pediatric critical care cases?
Mirus Critical Care Hospital has a dedicated Pediatric Intensive Care Unit (PICU) with specialized equipment and a team of pediatric intensivists and nurses trained in providing critical care to children.
8. Do you offer telemedicine consultations for critical care follow-ups?
For certain follow-up consultations and non-emergency discussions, telemedicine services may be available. Please inquire with your care team or our reception for eligibility and scheduling.
1. Are there any dining facilities available at the hospital?
Yes, Mirus Critical Care Hospital features a cafeteria offering a variety of meals and snacks for visitors and staff. There are also vending machines available 24/7.
2. Is Wi-Fi available for patients and visitors?
Complimentary Wi-Fi is available throughout Mirus Critical Care Hospital for the convenience of our patients and visitors. Please inquire at the reception for access details.
3. Is there a pharmacy on-site?
Yes, Mirus Critical Care Hospital has an in-house pharmacy that operates 24/7, providing access to necessary medications for our patients and emergency needs.
4. Are language interpretation services available?
Yes, to ensure effective communication, Mirus Critical Care Hospital offers language interpretation services for patients and families who require them. Please inform the staff of your needs.
5. How can I provide feedback or compliments?
We appreciate your feedback. You can share your experience by contacting our patient relations department at +91-0522-4311999or by submitting a comment card available at the reception.
6. Are there specific guidelines for visitors due to COVID-19 or other health concerns?
To ensure the safety of our patients and staff, we may have specific visitor guidelines in place, especially during public health concerns. Please check our website or call reception for the latest updates.
7. Can I bring my own medical equipment or medications?
Please consult with the patient's medical team before bringing any personal medical equipment or medications into the hospital. Our staff will assess if it's safe and appropriate for use within our facility.
8. Is there a gift shop or flower shop at the hospital?
Mirus Critical Care Hospital does not currently have an on-site gift or flower shop. However, there are several options available in the vicinity, and our reception staff can provide recommendations.
